Tickets adds a helpdesk workflow to your forum. Members open support tickets with a subject, category, and opening message. Staff work tickets through an Open → In Progress → Awaiting Reply → Resolved → Closed pipeline with inline status changes and staff assignment from the ticket detail view.
Staff can post internal notes visible only to other staff, and can edit or delete replies. Members receive web and optional email notifications when staff reply. New ticket notifications go to all staff or to the assigned member.
The admin panel covers support categories with color, icon, and drag-to-reorder, a soft-delete queue with restore capability, and rate limiting by tickets per time window. Permissions are fully configurable and support custom Groups for paid-member gating.
